Last reviewed: 14.7.2011 - 12.43pm
We offer a range of free services for customers who require additional assistance.
These services are designed to help customers who have sight or hearing problems, mobility concerns, or other specific needs.
We try to treat each customer as an individual by being as flexible and helpful as we can.
We also aim to respond positively to our customers' individual needs, communicate in a way that allows them to keep control of their own affairs and make sure that they can easily access our services.
More detailed information is available in the following leaflet.
If you would like tell us about your own circumstances or learn more about our extra care services please see the form below:
You can also call our dedicated line on 0845 641 0068 (Textphone: 0845 7200 899).
Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday and closed on Sunday and bank holidays.
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In this section
Services for customers with sight problems
We offer a number of free services for customers who have sight problems, including large print, braille and talking bills.
Services for customers who are deaf or hard of hearing
We offer a 24-hour Textphone and Text Relay service for deaf and hard of hearing customers.
Services for customers who use a wheelchair or have mobility concerns
Find out about our Special Assistance Register for customers who would have difficulty getting water from a water tanker or standpipe as they have mobility or sight problems.
Using a dialysis machine at home
We maintain a list of high priority customers who use a dialysis machine at home.
Bogus callers: Join our doorstep password scheme
To discourage 'bogus callers', we operate a doorstep password scheme which is open to all our customers.
WaterSure: Do you qualify for help paying your metered bill?
Our WaterSure scheme helps metered households who receive benefits and either have a large family or someone with a medical condition requiring extra water use.
Struggling to pay your bill?
Let us know if you are having difficulty paying your bill, as we may be able to help.
Request a water meter
A water meter can give you more control over your bills, as you pay for what you use.
