Last reviewed: 28.5.2011 - 5.19pm
Responding to climate change, population growth, tackling leakage, improving water efficiency and delivering high-quality customer service have been identified as the top priorities for the company and our customers for the future.
In this section
Our five-year plan for 2010 to 2015
The water industry works in five-year planning cycles, in which proposals are submitted to our regulator, Ofwat, to determine future price limits. Our five-year plan sets out our proposals to maintain and improve our services during the period 2010 to 2015.
Our Water Resources Management Plan for 2010 to 2035
Every five years we produce a Water Resources Management Plan. This sets out how the we will cope with increased pressure on water supplies, from population growth, climate change and increased demand, including our responses to these issues.
Our 25-year plan for 2010 to 2035
'Taking care of water' is our strategic direction statement for 2010 to 2035. This is the culmination of our largest-ever public consultation, which included discussion groups with customers and stakeholders, interviews with MPs and an online consultation.
Our Drought Plan
Our Drought Plan sets out the actions we would take to maintain water supplies to customers during a period of drought.
Our consultations
Understanding the expectations of our customers, employees and other stakeholders is very important to us.
The Big Map
We're investing nearly £5bn between 2010 and 2015. Explore our interactive map to find out how your region will benefit.
24: A business in control
We provide the essential service to 14 million customers - more than any other UK water company. We've produced a short film which demonstrates what we do - 24 hours a day, 365 days a year.
Corporate responsibility
This year, our Corporate Responsibility report has its own website, where you can view a short video highlighting some of the main areas in which we work. You can also 'build your own' customised PDF.
